Headroom is South Africa’s first independent online therapy platform, designed to connect clients with licensed therapists and to facilitate virtual consultations that are as secure and private as a traditional practice.
There’s an urgent need to close the mental health treatment gap within South Africa. Headroom was founded with the vision of narrowing this gap by eliminating stigma, increasing access and reducing costs (both directly and indirectly).
We believe that online therapy is an essential tool in extending the benefits of mental health treatment to more South Africans. A large body of research has confirmed the effectiveness of online psychological interventions, which offer unique advantages to both clients and therapists.
We imagine a world where it is easier for everyone to start feeling better.
About our technology
We understand and appreciate the immense responsibility that we as a platform are entrusted with by both our clients and therapists. We placed specific emphasis on this in selecting the video call technology that is embedded in our system.
Privacy, confidentiality and security of client data are paramount. Our HIPAA compliant offering adheres to HITECH and its privacy, security, enforcement and notification rules. The architecture adopts a privacy-default ethos: information that is not retained is not at risk.
Headroom’s video calls are POPI, HIPAA and GDPR-compliant and Privacy Shield-certified, in line with the global best practice in telemedicine. We have transparent and publicly available policies and procedures in place for both the clients and the therapists.
Headroom’s video calls use peer-to-peer networking (for calls with four or less participants); data is encrypted and transferred directly between the participants improving audio-visual quality and reducing the risk of unauthorised interception.
We never store any audio from any call.
Our calls are established using 256-bit TLS encryption and call video, audio, and media are protected by AES-128 encryption.
No one has access to your calls unless you invite them to your call.
Calls with four or fewer participants are peer-to-peer.
Video call access is restricted to logged-in registered Headroom users.
Data centers are SOC 1, SOC 2, and ISO 27001 certified with 24/7 operations and enterprise-grade security.
Peer-to-peer (P2P) calls are always end-to-end encrypted.
Immediate access in your browser of choice: No app downloads, hardware compatibility issues.