Do the work you trained for We’ll run the business around it
Headroom is the operating system for your online practice — client matching, booking, payments, compliance, medical aid invoicing and more, handled — so your time goes to clients, not admin.
How It Works
Headroom gives you a clear, supported process for setting up your profile, completing verification and preparing your online practice to receive clients.
1. Registration
Create a profile with your professional details and practice numbers, access the legal agreement.
2. Verification
We conduct our verification procedures of your registration and email you to confirm.
3. Orientation
You perfect your profile and test the booking process to get comfortable with all the features.
4. Begin Work!
Your online professional practice is now ready to start accepting client bookings. We are here to support you.
More Than A Directory
Headroom handles the business side of your practice, so you can spend more time doing what you do best—supporting your clients.
100%
Focus on your clients, not the admin.
A directory shows your name, your face and your rate. Then leaves everything else to you. Headroom is built to do the opposite.
We run the entire operational layer behind your practice — the parts of running a practice that have nothing to do with the clinical work you trained for. What reaches you isn’t a lead to chase and convert yourself; it’s a client who has already booked and paid.
- Not just leads — converted, pre-paid client bookings
- Active client matching through our Guidance Sessions
- A full compliance, payments and invoicing back office
- Brand and reputation growth, built into your profile over time
- Professional partnerships on bespoke programmes
Everything Administrative, Handled
Much of what fills your week has little to do with your clients’ progress. Here’s what Headroom takes care of for you.
- Booking and scheduling
- Client intake and compliance
- Payments and invoicing
- Payouts And Invoicing
- Technology and support
- Client retention
Why Specialising Pays Off
The clearer your focus, the easier it is for clients to choose you.
Generalists
compete on price.
Specialists
compete on fit.
Stand Out
When clients can't see what makes you different, price becomes the easiest comparison. A clear specialisation changes what they compare you on.
Build Proof
Every session, rating and testimonial adds visible proof in your chosen area. Over time, your profile starts to show a clear track record.
Earn Trust
Clients trust profiles that show focus and evidence. That combination helps move you out of a race to the bottom on price.
Built To Be Found
A professional presence designed to help the right clients, organisations and opportunities find their way to you.
Al-ready profiles
Visibility that compounds
Specialising that pays off
Human-led Guidance Session referrals
Corporate and EAP referral opportunities
Bespoke partnerships
Choose A Plan To Get Started
You have selected the practitioner type: Not selected
Select the plan that suits you best to proceed with your registration.
Starter Practice
Everything you need to launch and grow your private practice — your Practice-in-a-Box. Ideal for practitioners who are establishing their online credibility and expanding their market reach. This is the plan for you if you are committed to building a strong reputation and a sustainable practice through demonstrable experience and exceptional client service.
Eligibility
All practitioners charging rates <=R330,- per hour are eligible.
ZAR250
per month
0%
per session
- Real Human Operated Support Desk For You And All Your Clients
- Active Referrals From Headroom Guidance Sessions
- Client Nurturing For Conversion And Retention
- Local And International Clientele
- Unlimited, Real-Time Bookings (Online And Face-to-face) Directly Into Your Calendar
- Built-in Client Informed Consent
- Client Payments Upfront (Zero Late Payments, Zero Bad Debts)
- Secure Video Conferencing (Up to 200 participants), Instant Messaging, Screen and File Sharing
- Appointment Reminders
- Medical Aid Compliant Invoicing
- POPIA Compliance
- Monthly Earnings Payout With Itemised Invoice
- 1-month Notice Period
Growth Practice
Elevate your professional brand, unify the management of bookings across all online and offline sources and deliver a reliable, seamless experience that keeps clients confident and returning. Suitable for practitioners looking for a modern platform that brings in revenue and enables them to run a professional business - while they maximise their client-facing time.
Eligibility
All practitioners charging any rates per hour are eligible.
ZAR100
per month
R1,199 billed annually
13%
per session
Min. of R60 applies
🎁 30-day free trial
- Everything from Starter Practice
- Last Minute / Emergency (<24h notice) Service
- Extended Session (90-min) Service
- Priority Inclusion in Corporate Programs
- 2-month Notice Period
Why Practitioners Choose Headroom
Real experiences from practitioners who have used Headroom to build their visibility, reach more suitable clients and grow a more sustainable practice.
Dear Headroom, many thanks for implementing the new “Last minute/Emergency Session” booking option on our platform. It is a valuable addition and, in my view, an important support for clients in times of acute need. On Friday 8 August, my client made use of this feature. The process was seamless, and the client was sincerely grateful that she had this option available when she really needed it.
Headroom stood out when I needed a safe and professional platform for a growing number of online clients. I can leave the administrative side to the Headroom team with absolute confidence while focusing on doing the work I love. I believe virtual counselling will continue to grow and it’s reassuring to know that Headroom has built a solid foundation to develop with this need. I look forward to my continued journey with them.
I just had my first client session on Headroom. It was fantastic! I’m very happy and comfortable on the platform, a great first experience.
My transition to practicing during the chaos of the pandemic was made comfortable and simple by Headroom. From receiving the booking, to the quality of the video — it is all simple and support from Headroom is great. I have no collections risk and invoicing is done for me too. I have found great growth and I am over the moon and grateful to be a part of a platform that aims to make it easier to reach out for help and guide clients towards the best fit of therapist for them. I feel confident and safe working with Headroom.
I have had a consistent flow of clients over the past 4 years on the platform which speaks to their marketing success. They have been good at smoothing out inevitable creases over the years. The platform is secure and makes mental health services accessible and affordable for clients.
Signing up was quick and easy, and in no time I had my first client. Through Headroom’s social media campaigns, I am able to reach clients throughout the country, while being assured of professional technology and security. Not having to handle administration and bookings enables me to have more time to focus on my clients’ needs. Moreover, integration with my own practice is smooth and efficient.
Frequently Asked Questions
Have more questions? Our support team is here to help you find the right path forward.
More FAQs
A directory lists you and you wait for clients to find you. Headroom runs the administrative and operational side of your practice too: responding to queries, conversion of leads to paying clients, warm referrals through Guidance Sessions, compliant informed consent, secure payment collection, rescheduling, cancellations, refunds, medical aid-compliant invoicing, testimonials collection and a real human-operated support desk for you and your clients.
Clients pay upfront through a secure payment gateway before every session. You receive a monthly payout with an itemised invoice. Because payments are collected at booking, there are no late payments and no bad debt.
Yes, automatically, on both plans. You don’t need a separate billing system for medical aid clients. After the session, you simply insert the tariff codes as applicable and issue the invoice with one click. The client claims from their medical aid.
Yes. Headroom can run as a fully separate online arm of your practice or be integrated with your existing setup, managed through the same calendar and dashboard. You are also welcome to run your entire practice bookings and administration through Headroom – this can free you up for valuable time with clients and building additional referral networks for your practice.
If you’re planning to bring an existing client base onto Headroom, talk to us first — we can set this up transparently, so that client list is recognised as yours, including if you ever decide to leave the platform.
Registration with a recognised South African (HPCSA, SACSSP, ASCHP) or international professional body that enforces similar standards, including a Code of Ethics, Code of Conduct, minimum continued professional development (CPD) and enables us to verify your active membership in line with the scope of work you set up on Headroom. This verification is conducted during onboarding.
Yes. Your profile lets you list the specific approaches, client populations and areas of focus you work in. Clients filter by this when searching, and Guidance Session and corporate referral routing use the same information to match you with people already looking for what you offer. Specialising builds a visible track record over time, helping you compete on fit rather than price.
Sessions booked through Headroom need to be conducted on the platform. This isn’t a minor administrative rule: Headroom invests materially in marketing, client acquisition and client retention to bring you each booking, and the platform’s attendance records are what drive your payouts, invoicing and compliance documentation. If a session happens off-platform, those records are incomplete, which can affect your payout and leaves both you and the client with less protection if a dispute or complaint arises — including under POPIA and standard consumer protection requirements. Taking a client off the platform may also leave you liable for related costs. If you’re planning to bring an existing client base onto Headroom, talk to us first — we can set this up transparently, so that client list is recognised as yours, including if you ever decide to leave the platform.
Many clients overcome real hesitation, past disappointments or other significant barriers just to make a booking. A no-show from a trusted professional can be discouraging, and may stop a client from trying again, so practitioners are expected to honour session bookings reliably and log in on time. If illness, a personal emergency or unusual circumstances mean you won’t be able to attend a session, let us know as soon as possible so we can contact the client on your behalf and arrange a reschedule. Reschedules and cancellations initiated by the practitioner attract an additional administrative fee, viewable on your practitioner dashboard.